Enterprise Rent-A-Car

Photos

Reviews

• Denise Jackson

  Mar, 03 2018
  ★ ☆ ☆ ☆ ☆
  Called the "n" word
  This has been the worst car renting experience we have ever had. Please, if you are thinking about renting a vehicle from the Goshen or Warwick location, kindly go elsewhere! This is directly due to the unfortunate actions of their own Branch Manager, Tyler Wilcha. Without delving too far into detail, as we are beyond disappointed & frightened; I suppose I would say, we were racially stereotyped by Tyler. While away on business in the rental, Tyler continuously created mundane & irrelevant issues, in which I would have to answer to him for. We disturbingly received harassing phone calls each day of the rental from him (sometimes calls were 4 to 6 times a day). He left alarming & threatening voicemails & what hurt the very most, he called me a word that I refuse to repeat!!! Need I say more?
  His ignorance was disgraceful. We've had prior wonderful experiences, especially with Manager Trainee Matt & Joseph. I've gone back loyally because of them & I participate in the Loyalty Program & so does my Business; however, Branch Manager-Tyler, unfortunately is extremely unprofessional, harassing, and Tyler used a very ignorant word to condescend and attempt to scare a "valued," customer. It is so unfortunate that bad management can deter the best customers (and their friends & family) & most likely ruin their own staff by handling and training them poorly. It is alarming, that a gentleman, like Tyler, holds a Managerial position. This was not OK, this situation was not OK and it is never OK to speak to others in such an ignorant, hurtful & spiteful manner.

The nearest places

• After School Martial Arts Program Transportation Provided

  Establishment

  153 New York 94, Warwick, NY 10990

  +1 845-987-1837

  Closed now: Until 11:00am tomorrow
• Leo Kaytes Ford

  Establishment, Car dealer

  145 New York 94, Warwick, NY 10990

  +1 845-986-1131

  leokaytesford.com

  Closed now: Until 11:00am tomorrow
• Bagel Time

  Establishment, Food, Bakery

  153 New York 94, Warwick, NY 10990

  +1 845-987-1456

  Closed now: Until 05:30am tomorrow
• Vincent Of Warwick Llc

  Establishment, Beauty salon

  153 New York 94, Warwick, NY 10990

  +1 845-988-0037

  Open now: Until 07:00pm
• ShopRite of Warwick

  Establishment, Food, Supermarket

  153 New York 94, Warwick, NY 10990

  +1 845-987-1200

  shoprite.com

  Open now: Until 11:00pm
• Hometowne Pet & Supply Inc

  Establishment, Pet store

  153 New York 94, Warwick, NY 10990

  +1 845-987-9444

  hometownepetandsupply.net

  Closed now: Until 11:00am tomorrow